Refund policy

Last updated: 9 October 2026

Contact and returns

For returns, cancellations or problems with an order, contact kaniz.pashmina@gmail.com. Seller: KANIZ DI MUSHTAQ IBRAHEEM BIN MUSHTAQ. Return address: KANIZ DI MUSHTAQ IBRAHEEM BIN MUSHTAQ, Via Bianca Maria Visconti 14, 27100 Pavia (PV), Italy. Telephone: +39 334 3858781. Include your order number where available.

EU right of withdrawal

You may notify us of withdrawal within 14 days after delivery without giving a reason. An unambiguous email or letter is sufficient; approval is not required to exercise this right. Send the goods back within 14 days after notifying us.

The customer pays return postage for change-of-mind returns. KANIZ pays the necessary return costs where the item is defective, damaged or incorrect, or where applicable law requires us to do so.

Refunds

Refunds include the price and the least expensive standard outbound delivery charge for a fully withdrawn order. We refund the original payment method, without a fee, within 14 days of withdrawal notification. We may wait until the goods or evidence of return arrive, whichever is earlier. Any premium delivery upgrade is not refundable.

Condition and faulty goods

Inspect the shawl as you would in a shop. You may be responsible for diminished value caused by excessive handling. Missing packaging alone does not remove statutory rights. Statutory remedies for defective or non-conforming goods remain unaffected.

Optional withdrawal message

To KANIZ DI MUSHTAQ IBRAHEEM BIN MUSHTAQ, Via Bianca Maria Visconti 14, 27100 Pavia (PV), Italy, kaniz.pashmina@gmail.com